TINGKAT KEPUASAN PASIEN DIABETES MELITUS TERHADAP PELAYANAN KEFARMASIANDI KLINIK PROF. DR. HARSINEN SANUSIMAKASSAR

Sukirawati; Nabila Hartono

doi:10.59060/mn9pxv08

Authors

Sukirawati Akademi Farmasi Yamasi Makassar
Nabila Hartono Akademi Farmasi Yamasi Makassar

DOI:

https://doi.org/10.59060/mn9pxv08

Keywords:

Kepuasan pasien, Diabetes mellitus, Pelayanan Kefarmasian, Klinik

Abstract

Pharmaceutical services are an essential part of the healthcare system, playing a direct role in improving patients’ quality of life, especially for those with chronic diseases such as diabetes mellitus. Patient satisfaction is a crucial indicator in evaluating the quality of pharmaceutical services provided. This study aims to determine the satisfaction level of diabetes mellitus patients toward pharmaceutical services at Prof. Dr. Harsinen Sanusi Clinic Makassar. This research employed a descriptive observational method with a quantitative assessment approach. Satisfaction was measured using five dimensions: tangible, responsiveness, assurance, empathy, and reliability. The results showed the following levels of satisfaction: tangible (79,00%) very satisfied, responsiveness (82,17%) very satisfied, assurance (91,00%) very satisfied, empathy (85,83%) very satisfied, and reliability (87,50%) very satisfied. Overall, the findings indicate that diabetes mellitus patients were very satisfied (85,10%) with the pharmaceutical services at Prof. Dr. Harsinen Sanusi Clinic Makassar.

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